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Getting Started

Create a Freeda Account

Getting started

What you'll need

Creating an Account

How do I verify my ID?

Accepted ID documents

Setting a Secret PIN

How to set up a PIN?

Managing Your Account

How do I log in to my Freeda Wallet?

I can’t remember my password!

Lost email access

No email access and forgotten password

Why didn't I receive a verification email?

Still cannot locate your verification email?

I can’t see the verification OTP (one-time-password) sent to my email

How can I close my account?

Does Freeda keep my email address after I close my account?

How can I update my legal name?

How do I change my country, state, or address?

How do I update my state and address?

How do I change my phone number?

How do I change my Freeda password?

How do I change my PIN?

Sending and Receiving Bitcoin

What can I use Freeda Wallet for?

Send Bitcoin

Bitcoin withdrawals

Receive Bitcoin 

Why does my transaction show as "Receiving"?

Common causes of unconfirmed transactions

Spendable Balance

What is my Spendable Balance? Why is it less than the figure I see for my overall Balance?

What if I have many small inputs in my Freeda Wallet?

Other

Can I access a deceased family member’s Freeda account?

How do I delete a Bitcoin address associated with my Freeda account?

Prohibited regions

Freeda Kiosks

What is Freeda Kiosk?

How to use Freeda Kiosk?

Logging in to Freeda Kiosk

Freeda Kiosk dashboard

Buy and Sell at Freeda Kiosks

Buying Bitcoin

Selling Bitcoin (coming soon)

Redeem

Fees

Mining (network) fees

What are mining fees?

Does Freeda pay mining fees for transaction?

Mining fees in Freeda Wallet

What is off-chain sending and receiving?

Freeda service fees

Wallet service fees

Buy/Sell transactions at Freeda Kiosks

Insurance and Security

Asset Insurance

Insurance Against External Cyber Breaches of the Freeda Bitcoin Vault

Privacy and Security

Avoiding phishing and scams

Technical support and impersonation scams

Giveaway scams

Investment scams

Extortion scams

Telegram scams

Employment scams

Phishing

Phone-based attacks

Account Security

How do I report an unauthorized transaction?

Secure your email

Secure your mobile phone

Keep your devices clean and updated

Protect your cloud storage accounts

Bookmark Freeda

Report unauthorized transactions

Contact your local authorities

Other

Supported States

How does Freeda use my ID?

Filing complaints

Does Freeda freeze accounts?

Disabling buy/sell services via kiosks

Closing a Freeda account

Preventing access to funds

Account Limits and Tiers

What are my transaction limits?

ID Verification FAQs

I get a “Transaction already finished” error

I get an error saying “Your document could not be processed, please try again”

I already uploaded my ID and am being asked to upload it again

My ID is from another country, but I live in the US

I tried uploading my ID and it says that I have to wait 24 hours to try again

I provided my photo ID but still cannot buy or sell

What does Freeda do with my information? 

Glossary

Address

Bitcoin

Bits

Block

Blockchain

BTC

Chargeback

Confirmations

Cryptocurrency

Cryptography

Decentralized

DeFi (Decentralized Finance)

Distributed

Encryption

Ethereum

Freeda Kiosk

Hash

Ledger

Miner

Multi-Party Computation (MPC)

Cold Storage

Hardware Wallet

Hot Wallets

Node

Private Key

Proof of Work

Protocols

Public Key

QR Code

Signature

Sat or Satoshi

Satoshi Nakamoto

SHA-256

Transaction

Transaction Fees